Refund policy

Fees for counselling and other services will be communicated to you prior to beginning treatment.
Payment is expected before or at the time services are provided unless other arrangements have been made.
Fees are subject to change without notice.
Refund policies related to cancellations or no-shows are described below.

If you cancel your appointment within 48 hours, you will receive a full refund. For rescheduling a session you have booked in advance, please contact us here.
Cancellations made 24 hours prior to the appointment will be eligible for a partial refund or rescheduling.
No refunds will be provided for cancellations done 3 hours prior to your appointment or for missed sessions (no-show sessions).

Cancellation and Refund Policy

APPOINTMENTS:

Bookings are confirmed after the payment for the appointment is made.

Kindly show up for your sessions 5-10 mins earlier; this helps us maintain the schedule smoothly.

PAYMENT:

Clients must pay the applicable charges for our services prior to receiving the services. Please note that these charges are subject to change.

Extra Charges
If a session exceeds 60 minutes (+10 minutes non-chargeable), extra charges will apply based on exceeding time: 15 Minutes = ₹500 ;30 Minutes = ₹1000
After 30 minutes, the full charge of a new session will be applicable.

If you haven’t received a refund yet,

First check your bank account again,
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund yet, please contact us at tanvi@caringmindconversations.com

In the rare event where Caring Mind Conversations cancels an appointment, a full refund or rescheduling will be offered without penalty.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail tanvi@caringmindconversations.com